As a leader on the Success Architect team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base
Job Summary
As a leader on the Success Architect team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.
You will lead a high-performing team that serves as the connective tissue between Cloud Success Group (CSG) Field, Go-To-Market (GTM) teams, and Product & Technology stakeholders.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Matching Summary
As a leader on the Success Architect team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.
Skills & Requirements
Must-have
Customer Success leadership
Solution Architecture expertise
Technical consulting background
People management experience
Capacity and resource planning
Cross-functional alignment
Salesforce products and platform
Nice-to-have
Strategic mindset
Operational rigor
Passion for coaching
Future of work integration
AI Agents and automation
Key Requirements
13+ years in Customer Success, Solution Architecture, or Technical Consulting
5+ years people management or leadership experience
Proven experience managing capacity and resource planning