As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience
Job Summary
As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience.
This role involves managing inbound and outbound communication in English across multiple channels, including email, phone, video calls with screen sharing, and chat.
Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.
Matching Summary
As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience.
Skills & Requirements
Must-have
Troubleshoot complex technical incidents
Investigate in-depth cases
Manage inbound and outbound communication
Research and replicate reported problems
Raise detailed bug reports
Maintain troubleshooting documentation
Nice-to-have
Strong analytical and investigative skills
Customer-focused attitude
Excellent teamwork skills
Adaptability to business changes
Passion for customer care
Key Requirements
1-3 years of experience in customer service or technical support
Basic working knowledge of CSS, HTML, and website CMS tools
Experience working toward customer satisfaction targets