Customer Care Specialist

Saia

Base: $22.15 - $27.30 ph; bonus/equity: not specif...
Handles inbound calls and emails
Investigates freight issues and claims
Coordinates with terminal operations
The position delivers escalated support to customers while working closely with terminal operations to resolve disputes and service concerns

Job Summary

  • The position delivers escalated support to customers while working closely with terminal operations to resolve disputes and service concerns.
  • Saia is committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
  • The role involves investigating OS&D exceptions and resolving issues promptly in accordance with company procedures to minimize potential claims.

Matching Summary

The position delivers escalated support to customers while working closely with terminal operations to resolve disputes and service concerns.

Salary

Base: $22.15 - $27.30 per hour; Bonus/Equity: Not specified; Benefits: Competitive compensation and great benefits

Skills & Requirements

Must-have

  • Handles inbound calls and emails
  • Investigates freight issues and claims
  • Coordinates with terminal operations
  • Resolves scheduling conflicts
  • Maintains high accuracy standards

Nice-to-have

  • 5+ years transportation experience
  • Working knowledge of Microsoft Office
  • Recommends service improvements
  • Positive customer experience focus

Key Requirements

  • Must be at least 18 years of age
  • High school diploma or GED required
  • Authorized to work in the United States
  • English language proficiency required

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter