Business Partner De Ti | Manager 2 [tag01]

PwC

Manage l2 to l4 it support levels
Lead and coach it team members
Resolve technical issues efficiently
This role focuses on managing and maintaining technology infrastructure to ensure smooth operations and efficient delivery of IT services

Job Summary

  • This role focuses on managing and maintaining technology infrastructure to ensure smooth operations and efficient delivery of IT services.
  • You will be responsible for coaching, leveraging team strengths, and managing performance to deliver on client expectations at L2 up to L4 support levels.
  • The position requires leading with integrity, addressing conflicts through difficult conversations, and upholding professional standards and the Firm's code of conduct.

Matching Summary

This role focuses on managing and maintaining technology infrastructure to ensure smooth operations and efficient delivery of IT services.

Skills & Requirements

Must-have

  • Manage L2 to L4 IT support levels
  • Lead and coach IT team members
  • Resolve technical issues efficiently
  • Monitor network performance and security

Nice-to-have

  • Motivate and inspire others to deliver quality
  • Identify business opportunities for firm success
  • Embrace technology and innovation in delivery
  • Articulate purpose and values meaningfully

Key Requirements

  • Leadership experience in IT operations
  • Experience with L2-L4 support escalation
  • Strong conflict resolution skills

Work Rights

Not specified

Tailored Resume

Cover Letter