Industry Operations Agent

Ecotricity Group

Stroud, Gloucestershire, United Kingdom
Not specified; not specified; healthcare plan, lif...
On-site
Crm system experience required
Afms and industry database knowledge
Microsoft office 365 proficiency
Ecotricity Group is seeking an Industry Operations Agent in Stroud, Gloucestershire, to enhance data integrity and customer onboarding processes within their Industry Operations Department. The role emphasizes exceptional customer service and requires effective management of read data while ensuring compliance with industry standards

Job Summary

  • The role focuses on improving read data integrity by ensuring customers are onboarded and offboarded in a Fit to Bill state.
  • Employees will resolve disputed reads and industry exceptions while maintaining high standards of data confidentiality under UK GDPR.
  • Benefits include a healthcare plan, generous pension contribution, 25 days of holiday, and hybrid working options.

Matching Summary

Match Score: 85

Ecotricity Group is seeking an Industry Operations Agent in Stroud, Gloucestershire, to enhance data integrity and customer onboarding processes within their Industry Operations Department. The role emphasizes exceptional customer service and requires effective management of read data while ensuring compliance with industry standards.

Salary

Not specified; Not specified; Healthcare plan, life assurance, pension, 25 days holiday plus bank holidays

Skills & Requirements

Must-have

  • CRM system experience required
  • AFMS and Industry Database knowledge
  • Microsoft Office 365 proficiency
  • Data protection and GDPR compliance
  • Third party liaison via SDEP portal

Nice-to-have

  • Experience with MOP, DC/DA third parties
  • Proven relationship management skills
  • Flexible approach to changing tasks
  • Commitment to continuous improvement
  • Strong problem-solving abilities

Key Requirements

  • High level of computer literacy
  • Ability to manage workload under tight deadlines
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter