Responsible for designing, implementing, and optimizing customer relationship management systems to enhance business processes and improve customer interactions
Job Summary
Responsible for designing, implementing, and optimizing customer relationship management systems to enhance business processes and improve customer interactions.
Design the architecture systems in the CRM Domain to ensure high performance and scalability and provide technical guidance and mentorship to development teams.
At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: 'To be at the forefront of people-centered transformations that shape society.'
Matching Summary
Responsible for designing, implementing, and optimizing customer relationship management systems to enhance business processes and improve customer interactions.
Skills & Requirements
Must-have
Salesforce CRM platform expertise
Design scalable CRM solutions
API integration (REST/SOAP)
Apex, JavaScript, .NET programming
Cloud & DevOps familiarity
Data privacy laws (GDPR, CCPA)
Nice-to-have
Customer data management
Agile/Scrum leadership
Continuous improvement initiatives
Subject matter expert for pitches
Key Requirements
Deep understanding of CRM platforms
Experience with CI/CD and version control tools
Ability to query databases for data extraction
Experience in leading and managing project development