Value Realization Advisor - Ai

Zoom

Base: $97,600.00 - $225,700.00; bonus/equity: incl...
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6-9 years experience in saas cx or management consultancy
Deep expertise in ai-enabled digital transformation
Proven ability to build financial models and business cases
** Zoom is seeking a Value Realization Advisor for their CX team to help enterprise customers leverage AI to enhance customer experience strategies. The role requires a blend of strategic thinking, hands-on execution, and strong communication skills to translate complex AI capabilities into actionable business outcomes. **

Job Summary

  • This role serves as a trusted advisor at the intersection of sales, product, and customer experience strategy to help enterprise leaders connect CX strategy to real business outcomes.
  • The successful candidate will drive AI-enabled transformation by analyzing customer strategies, building defensible financial models, and translating capabilities into clear adoption strategies.
  • Zoom offers a competitive compensation package including base salary, bonus, equity, and a comprehensive benefits program designed to support physical, mental, and financial health.

Matching Summary

Match Score: 75

** Zoom is seeking a Value Realization Advisor for their CX team to help enterprise customers leverage AI to enhance customer experience strategies. The role requires a blend of strategic thinking, hands-on execution, and strong communication skills to translate complex AI capabilities into actionable business outcomes. **

Salary

Base: $97,600.00 - $225,700.00; Bonus/Equity: Included in Total Direct Compensation philosophy; Benefits: Comprehensive perks for physical, mental, emotional, and financial health

Skills & Requirements

Must-have

  • 6-9 years experience in SaaS CX or management consultancy
  • Deep expertise in AI-enabled digital transformation
  • Proven ability to build financial models and business cases
  • Strong executive communication and presentation skills
  • Experience with service design and CX technology stacks

Nice-to-have

  • Industry knowledge in Financial Services, Retail, or Travel
  • Ability to influence without formal authority in matrixed environments
  • Proficiency in using AI tools for research and content creation
  • Willingness to travel as needed for customer support
  • Experience facilitating executive workshops and strategic planning

Key Requirements

  • 6-9+ years of experience in leading SaaS CX organization or management consultancy
  • Deep experience driving AI-enabled digital transformation in the CX space
  • Boardroom-ready narrative skills with defensible financial modeling
  • Working knowledge of CX technologies including contact center platforms and CRM

Work Rights

Not specified

Tailored Resume

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