Customer Satisfaction Representative

Suburban Honda / Driveway / Lithia & Driveway

Addison, TX, United States
Base: $40,000-$60,000 annually; bonus/equity: not ...
Not specified (assumed hybrid/remote given the nature of the role)
Strong attention to detail
Excellent communication skills
Basic computer skills
Suburban Honda, part of Lithia & Driveway, seeks a Customer Satisfaction Representative in Addison, TX, to enhance customer satisfaction and serve as a liaison between customers and the dealership. The role emphasizes communication, attention to detail, and continuous improvement in customer relations

Job Summary

  • The role serves as a liaison between the dealership and the customer to ensure the highest level of satisfaction.
  • Employees must follow up with all customers within 48 hours and track concerns using the Freshdesk Omni Program.
  • The company offers competitive pay, medical/dental/vision plans, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

Suburban Honda, part of Lithia & Driveway, seeks a Customer Satisfaction Representative in Addison, TX, to enhance customer satisfaction and serve as a liaison between customers and the dealership. The role emphasizes communication, attention to detail, and continuous improvement in customer relations.

Salary

Base: $40,000-$60,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Strong attention to detail
  • Excellent communication skills
  • Basic computer skills
  • Valid driver's license
  • Acceptable driving record

Nice-to-have

  • Sense of urgency
  • Self-motivated with accountability
  • Thrives in a team environment
  • Adapts to change quickly
  • Desires to keep learning

Key Requirements

  • High School graduate or equivalent
  • 18 years or older
  • Valid driver's license in state of residence

Work Rights

Not specified

Tailored Resume

Cover Letter