Social Media Community Associate

Collectors

Plano, TX, USA
Base: $19ph; bonus/equity: not specified; benefits...
Onsite
Social media platform management
Community engagement
Customer inquiry resolution
Collectors is seeking a Social Media Community Associate to manage and engage with its social media platforms, ensuring a positive customer experience. The role requires on-site presence in Plano, TX, and focuses on community engagement, customer service collaboration, and social media strategy implementation

Job Summary

  • Manage and engage with the company’s social media community across various platforms.
  • Work closely with the customer service team to address and resolve customer inquiries, issues, and concerns raised on social media platforms.
  • Full-time employees are eligible for health insurance, fertility, commuter, and educational assistance benefits, along with a 401(K) matching plan.

Matching Summary

Match Score: 85

Collectors is seeking a Social Media Community Associate to manage and engage with its social media platforms, ensuring a positive customer experience. The role requires on-site presence in Plano, TX, and focuses on community engagement, customer service collaboration, and social media strategy implementation.

Salary

Base: $19/hour; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching Plan, Vacation, Holiday Pay, Employee Discounts, Fertility, Commuter, Educational Assistance

Skills & Requirements

Must-have

  • Social media platform management
  • Community engagement
  • Customer inquiry resolution
  • Sentiment analysis
  • Cross-functional collaboration

Nice-to-have

  • Empathy and customer focus
  • Professional and engaging tone
  • Team player
  • Attention to detail

Key Requirements

  • Minimum 2 years of experience
  • Bachelor's degree preferred
  • Proficiency in social media tools
  • Authorized to work in the United States

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter