Job Summary

• Supervises the efforts of Service Desk teams within an assigned region.
• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.
• Mentors and trains Service Desk team members to build new skills.

Matching Summary

Skills & Requirements

Key Requirements

• BA/BS degree
• 3-4 years relevant experience
• ITIL certification required
• Prior management experience not required

Work Rights