Business Project Advisor- Customer Experience (cx) Change Management

The Cigna Group

Base: $91,400 - $152,300 usd yearly; bonus: eligib...
6 years enterprise change experience
Translate strategy into action
Influence matrixed functions
This role partners closely with the CX Activation Senior Manager to turn customer experience commitments into meaningful, lasting change across the enterprise

Job Summary

  • This role partners closely with the CX Activation Senior Manager to turn customer experience commitments into meaningful, lasting change across the enterprise.
  • The position requires translating executive intent into everyday behaviors that help leaders and teams consistently deliver better experiences for customers.
  • Candidates will receive a comprehensive benefits package including medical, vision, dental, 401(k), and a minimum of 18 days of paid time off starting day one.

Matching Summary

This role partners closely with the CX Activation Senior Manager to turn customer experience commitments into meaningful, lasting change across the enterprise.

Salary

Base: $91,400 - $152,300 USD yearly; Bonus: Eligible for annual bonus plan; Benefits: Medical, vision, dental, 401(k), life insurance, tuition reimbursement, 18+ days PTO

Skills & Requirements

Must-have

  • 6 years enterprise change experience
  • Translate strategy into action
  • Influence matrixed functions
  • Drive sustained behavior change
  • Navigate ambiguity in complex environments

Nice-to-have

  • Bachelor's degree in business or related field
  • Experience with customer experience transformation
  • Familiarity with executive operating rhythms
  • Partnering with communications and analytics teams

Key Requirements

  • Minimum 6 years leading enterprise-wide change initiatives
  • Proven ability to influence leaders in matrixed environments
  • Demonstrated success driving sustained behavior change beyond launch

Work Rights

Not specified

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