The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment
Job Summary
The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment.
This role delivers second‑level support for end‑user computing, cloud platforms, identity services, endpoint management, security controls, and collaboration systems.
The position acts as an escalation point from Level 1 support, performs technical troubleshooting, supports infrastructure and cloud services, contributes to continuous improvement, and ensures services align with Australian IT service delivery standards and best practice frameworks such as ITIL.
Matching Summary
The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment.
Skills & Requirements
Must-have
Microsoft 365 administration
Windows Server support
Active Directory and Entra ID
endpoint management platforms
security tools and endpoint protection
troubleshooting and root cause analysis
Nice-to-have
strong analytical skills
customer-focused approach
commitment to continuous learning
work under pressure
Key Requirements
Minimum 3 years IT support experience
Microsoft ecosystems experience
Microsoft 365 tenant services administration
Windows 10/11 and Windows Server support
Identity and access management experience
Device management platforms experience
Active Directory and Entra ID administration
Networking fundamentals understanding
Security tools and endpoint protection experience
Troubleshooting and root cause analysis capability
Ticketing/service management systems experience
Technical documentation skills
Relevant IT qualification or equivalent industry experience