Incident Manager

Kyndryl

Noida, India
Hybrid
3+ years in incident management
Itil-based service management expertise
Experience with p1 incidents
Join a team dedicated to delivering hands-on support and maintaining client systems

Job Summary

  • Join a team dedicated to delivering hands-on support and maintaining client systems.
  • You'll play a pivotal role in achieving customer satisfaction by meeting XLA and SLA targets.
  • Kyndryl offers a dynamic culture that supports your well-being and empowers you to grow.

Matching Summary

Join a team dedicated to delivering hands-on support and maintaining client systems.

Skills & Requirements

Must-have

  • 3+ years in Incident Management
  • ITIL-based Service Management expertise
  • Experience with P1 incidents

Nice-to-have

  • Strong leadership abilities
  • Excellent communication skills
  • Customer-focused mindset

Key Requirements

  • ITIL Foundation / Intermediate certification
  • Graduate degree in Computer Science or related field
  • Proficiency in MS Office tools

Work Rights

Not specified

Tailored Resume

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