Technical Support Engineer

Amplitude

Amsterdam, Netherlands
On-site
Experience with sdks and apis
Track record in customer-facing roles
Ability to learn technical products
Amplitude is the leading AI analytics platform helping over 4,700 customers build better digital experiences

Job Summary

  • Amplitude is the leading AI analytics platform helping over 4,700 customers build better digital experiences.
  • The Technical Support Engineer will diagnose and resolve customer issues while advocating for them within Product and Engineering teams.
  • The role includes on-call weekend support once per quarter and opportunities to drive process improvements.

Matching Summary

Amplitude is the leading AI analytics platform helping over 4,700 customers build better digital experiences.

Skills & Requirements

Must-have

  • Experience with SDKs and APIs
  • Track record in customer-facing roles
  • Ability to learn technical products
  • Familiarity with Zendesk or Intercom

Nice-to-have

  • Natural curiosity and problem solving skills
  • Passion about analytics and data
  • Cross-functional collaboration experience
  • Empathy and growth mindset

Key Requirements

  • Bachelor's Degree required
  • Experience using SDKs and APIs
  • Customer-facing role track record

Work Rights

Not specified

Tailored Resume

Cover Letter