Senior Technical Support Specialist - Eni (emea Shift)

Autodesk

Bengaluru, India
Base: not specified; bonus/equity: annual cash bon...
Civil 3d expertise
Technical support via multiple channels
Customer issue resolution
We are hiring a Senior Technical Support Specialist for EMEA shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their CIVIL 3D

Job Summary

  • We are hiring a Senior Technical Support Specialist for EMEA shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their CIVIL 3D.
  • You will resolve customer issues reported to Autodesk by multiple modalities and other channels and document them in our Knowledge Base.
  • Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location.

Matching Summary

We are hiring a Senior Technical Support Specialist for EMEA shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their CIVIL 3D.

Salary

Base: Not specified; Bonus/Equity: Annual cash bonuses, commissions for sales roles, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Civil 3D expertise
  • Technical support via multiple channels
  • Customer issue resolution
  • Knowledge Base documentation
  • EMEA shift flexibility
  • Strong troubleshooting skills

Nice-to-have

  • Presentation and webinar delivery
  • Mentoring less experienced colleagues
  • Cross team collaboration
  • Proactive support activities
  • Customer relationship building

Key Requirements

  • Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical or related field
  • 5+ years experience with Civil 3D
  • Proficiency in English (written and verbal)
  • Knowledge of ReCap, Infraworks, Vehicle Tracking is advantage
  • Experience in Construction and BIM workflows

Work Rights

Not specified

Tailored Resume

Cover Letter