Communicate effectively via telephone, email, and interviews
Resolve member concerns upon first contact
Apply scheme knowledge to member situations
This is an exciting opportunity to provide accurate information to customers in a helpful manner and in accordance with the governing legislation and policies
Job Summary
This is an exciting opportunity to provide accurate information to customers in a helpful manner and in accordance with the governing legislation and policies.
The Apex Group is one of the world’s largest fund administration and middle office solutions providers, represented by over circa 13,000 employees across 112 offices worldwide.
We offer a genuinely unique opportunity to be part of an expanding large global business with competitive remuneration and training and development opportunities.
Matching Summary
This is an exciting opportunity to provide accurate information to customers in a helpful manner and in accordance with the governing legislation and policies.
Skills & Requirements
Must-have
Communicate effectively via telephone, email, and interviews
Resolve member concerns upon first contact
Apply scheme knowledge to member situations
Build rapport and offer empathetic assistance
Nice-to-have
Positive and disruptive attitude
Collaborative team player
Key Requirements
Detailed technical knowledge of superannuation fund administration
Thorough knowledge of complex Defined Benefit superannuation scheme rules
Regulatory Guide (RG) 146 certification mandatory or willingness to complete