Technical Service Coordinator

JOHNSON CONTROLS

Hybrid
Excellent communication skills
Experience with crm tools
Ability to troubleshoot technical issues
Johnson Controls is seeking a Technical Service Coordinator for Sensormatic Solutions, focusing on providing technical and service support for retail customers. The role involves managing service inquiries, troubleshooting technical issues, and ensuring high customer satisfaction

Job Summary

  • The Technical Service Coordinator acts as the first point of contact for Sensormatic retail customers regarding service and technical support requests.
  • The position requires a solid understanding of end-to-end service workflows, including case creation, troubleshooting, escalation, technician dispatch, and resolution documentation.
  • Johnson Controls offers an interesting remuneration package according to your qualifications and experience, along with an attractive package of social benefits.

Matching Summary

Match Score: 85

Johnson Controls is seeking a Technical Service Coordinator for Sensormatic Solutions, focusing on providing technical and service support for retail customers. The role involves managing service inquiries, troubleshooting technical issues, and ensuring high customer satisfaction.

Skills & Requirements

Must-have

  • Excellent communication skills
  • Experience with CRM tools
  • Ability to troubleshoot technical issues

Nice-to-have

  • Flexible and dependable
  • Ability to multi-task
  • Professional customer interaction

Key Requirements

  • Relevant academic background
  • Expertise in supporting a top-tier customer base
  • Knowledge of support processes and terminology

Work Rights

Not specified

Tailored Resume

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