Service Delivery Lead

Dentsu Creative ANZ

Illinois, US
Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid
Service performance and governance framework
Continuous improvement across operational finance
Manage outsourcing agreement
The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance

Job Summary

  • The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
  • This role will champion the improvement and standardization of finance processes and systems and provide leadership in market process changes.
  • A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.

Matching Summary

The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, PTO

Skills & Requirements

Must-have

  • Service performance and governance framework
  • Continuous improvement across Operational Finance
  • Manage outsourcing agreement
  • Evaluate contractual and operational SLAs
  • Lead governance forums
  • Review 3rd party performance

Nice-to-have

  • Independent and self-motivated
  • Process oriented
  • Team player
  • Conceptualize future state
  • Develop change management plan

Key Requirements

  • Bachelor's degree and 3-5 years experience
  • Prior shared services/BPO experience
  • Solid understanding of accounting and financial processes
  • Proven ability to direct resolution of complex business problems
  • Ability to learn lean principles
  • Ability to lead transformational projects
  • Solid knowledge of business metrics and communication

Work Rights

Not specified

Tailored Resume

Cover Letter