The Bilingual Annuity Service Specialist serves as a primary point of contact for Annuitants, Advisors, and internal business partners while acting as a subject matter expert in Manulife's Annuity products
Job Summary
The Bilingual Annuity Service Specialist serves as a primary point of contact for Annuitants, Advisors, and internal business partners while acting as a subject matter expert in Manulife's Annuity products.
Responsibilities include executing complex transactions within record-keeping systems, processing customer-directed changes, and handling escalated cases within established service level agreements.
Employees enjoy a flexible remote work environment with comprehensive benefits including health, dental, mental health, vision, disability insurance, and retirement savings plans with employer matching.
Matching Summary
The Bilingual Annuity Service Specialist serves as a primary point of contact for Annuitants, Advisors, and internal business partners while acting as a subject matter expert in Manulife's Annuity products.
Salary
Base: $51,975.00 CAD - $86,625.00 CAD; Bonus/Equity: Incentive programs available tied to performance; Benefits: Comprehensive health, dental, vision, disability, life insurance, and retirement plans
Skills & Requirements
Must-have
Bilingual French and English communication
Phone-based customer service delivery
Administrative experience in retail investments
Processing annuity record-keeping transactions
Investigating and resolving escalated inquiries
Nice-to-have
Understanding of annuity and structured settlement products
Experience with VAPS and APV payment systems
Strong organizational skills for high-volume environments
Ability to prioritize competing deadlines effectively
Collaborative cross-department relationship building
Key Requirements
Proven phone-based customer service ability
Previous administrative experience in retail investments