Insomniac - Community Engagement Coordinator

Cuffe & Taylor

Calabasas, CA, United States
Base: $22.00 usd - $26.00 usd; bonus/equity: not s...
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High-volume customer inquiry management
Social media platform engagement
On-site festival problem solving
** Cuffe & Taylor is seeking a Community Engagement Coordinator for Insomniac, responsible for managing fan inquiries and enhancing the attendee experience at music festivals. The ideal candidate should have a passion for electronic music, strong customer service skills, and experience with social media engagement. **

Job Summary

  • Insomniac produces some of the most innovative, immersive music festivals and events in the world, captivating senses and inspiring unique fan interaction.
  • The Community Engagement Coordinator manages inbound fan inquiries across social media and email, ensuring timely responses and supporting broader community engagement efforts.
  • This role requires working closely with multiple teams and includes on-site festival presence, overnight shifts, and travel during holidays and weekends.

Matching Summary

Match Score: 75

** Cuffe & Taylor is seeking a Community Engagement Coordinator for Insomniac, responsible for managing fan inquiries and enhancing the attendee experience at music festivals. The ideal candidate should have a passion for electronic music, strong customer service skills, and experience with social media engagement. **

Salary

Base: $22.00 USD - $26.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • high-volume customer inquiry management
  • social media platform engagement
  • on-site festival problem solving
  • overnight and off-hours availability
  • knowledge of electronic music culture
  • brand-safe social media communication

Nice-to-have

  • trend identification in fan sentiment
  • team onboarding and training support
  • collaboration with cross-functional teams
  • meticulous attention to detail
  • proficient grammar and copywriting

Key Requirements

  • 2+ years customer service experience
  • work authorization without sponsorship
  • experience at concerts or large-scale events
  • ability to work overnight and off-hours

Work Rights

Must have work authorization without sponsorship

Tailored Resume

Cover Letter