Xfinity Retail Service Associate

Comcast

Chicago, IL, United States
Base: $17.00; bonus/equity: most sales positions e...
Mobile activations and customer education
Troubleshoot device or service issues
Process returns or exchanges
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities

Job Summary

  • The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.
  • RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
  • Comcast provides best-in-class Benefits to eligible employees, including an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality.

Matching Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.

Salary

Base: $17.00; Bonus/Equity: Most sales positions eligible for Commission, most non-sales positions eligible for Bonus; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Mobile activations and customer education
  • Troubleshoot device or service issues
  • Process returns or exchanges
  • Maintain store cleanliness and organization
  • Provide exceptional customer support

Nice-to-have

  • Enthusiastic learner and advocate
  • Win as a team through collaboration
  • Own the customer experience
  • Foster and support a culture of inclusion

Key Requirements

  • High School Diploma / GED (Required)
  • 0-2 Years Relevant Work Experience

Work Rights

Not specified

Tailored Resume

Cover Letter