Contact Center Support Specialist

ABB UK

Memphis, TN, United States
Hybrid
End-to-end dispute resolution
High-value financial disputes
Cross-functional collaboration
The Contact Center Support Specialist is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $99M to $35,000 that present material financial, contractual, or reputational risk to ABB

Job Summary

  • The Contact Center Support Specialist is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $99M to $35,000 that present material financial, contractual, or reputational risk to ABB.
  • This role focuses on high-value, judgment-intensive dispute resolution requiring deep analytical skills, strong business acumen, expert-level excel or data analysis, and cross-functional collaboration to protect company revenue while maintaining customer relationships.
  • We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.

Matching Summary

The Contact Center Support Specialist is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $99M to $35,000 that present material financial, contractual, or reputational risk to ABB.

Skills & Requirements

Must-have

  • end-to-end dispute resolution
  • high-value financial disputes
  • cross-functional collaboration
  • expert-level Excel
  • analytical skills
  • business acumen

Nice-to-have

  • lead and grow
  • impactful work
  • customer relationships
  • process improvements

Key Requirements

  • Bachelor's degree preferred
  • 5 years of experience
  • Expert level Excel
  • SAP or similar ERP systems required
  • Professional certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter