Base: $72,000; bonus/equity: up to 10% annual cash...
On-site
Customer service functions of a wagering organisation
Intercom or alternative (admin level)
Prompt support of customers via all channels
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email
Job Summary
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email.
The company offers a flexible work environment with options to work from home or utilize their national network of offices, encouraging collaboration and connection through sponsored flights.
Dabble provides a comprehensive benefits package including five weeks of paid annual leave, paid parental leave, wellness support through the Sonder app, and potential annual cash bonuses.
Matching Summary
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email.
Salary
Base: $72,000; Bonus/Equity: Up to 10% annual cash bonus; Benefits: Super + Benefits
Skills & Requirements
Must-have
Customer Service functions of a wagering organisation
Intercom or alternative (Admin level)
prompt support of customers via all channels
handling direct and escalated service contacts
RSG compliance obligations
Nice-to-have
highly driven enthusiasts
Dabbler's attitude is paramount
team player, willingness to share
collaborative working styles are crucial
prioritise self-care and well-being
Key Requirements
Experience in the gaming and wagering industry
Experience in a Customer Service focused role
Advanced knowledge of Intercom or alternative
creating and reviewing employee training documents