Cluster Reservations Agent

Four Seasons Hotels & Resorts

Milan, Italy
Competitive salary; comprehensive benefits pyckage...
Fluency in english and italian languages
Experience with property management systems like opera
Ability to handle multiple telephone lines simultaneously
This role supports two iconic Four Seasons properties, Hotel Milano and San Domenico Palace in Taormina, ensuring seamless reservations and guest recognition

Job Summary

  • This role supports two iconic Four Seasons properties, Hotel Milano and San Domenico Palace in Taormina, ensuring seamless reservations and guest recognition.
  • The position requires handling complex tasks such as processing room allocations, managing VIP requests, and resolving guest complaints to achieve 100% satisfaction.
  • Candidates will benefit from a comprehensive benefits package including competitive wages, complimentary dry cleaning, meals, and opportunities for global career development.

Matching Summary

This role supports two iconic Four Seasons properties, Hotel Milano and San Domenico Palace in Taormina, ensuring seamless reservations and guest recognition.

Salary

Competitive Salary; Comprehensive benefits package; Not specified

Skills & Requirements

Must-have

  • Fluency in English and Italian languages
  • Experience with Property Management Systems like Opera
  • Ability to handle multiple telephone lines simultaneously
  • Knowledge of hotel services and daily operations
  • Proficiency with computer systems including Fusion and Workday

Nice-to-have

  • Passion for delivering exceptional guest experiences
  • Strong interpersonal and relationship building skills
  • Proactive approach to problem solving and anticipation
  • Team player with excellent organizational skills
  • Attention to detail in reservation coding and reporting

Key Requirements

  • Legal right to work in Italy
  • Fluency in both English and Italian languages

Work Rights

Must possess legal right to work in Italy

Tailored Resume

Cover Letter