Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Leading customer service teams
Client and pet care
Team motivation and mentorship
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork, train new CSRs and provide ongoing mentorship and feedback to foster growth and development.
  • You’ll join a close-knit team that values humor, hard work, and heart, and we’re excited to welcome a supervisor who will help our client service team shine.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • Leading customer service teams
  • Client and pet care
  • Team motivation and mentorship
  • Fast-paced environment
  • Handling escalated client concerns

Nice-to-have

  • Compassionate and empathetic approach
  • Positive and solutions-focused
  • Humor, hard work, and heart
  • Collaborative team culture

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles
  • Veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter