Senior Operations Manager , Fulfillment Centre, Brs2

Amazon

Swindon, United Kingdom
**
Operations and area manager leadership
Complex problem solving
Customer journey problem resolution
** Amazon is seeking a Senior Operations Manager for their Fulfillment Centre in Swindon, UK, to lead a large team and ensure operational efficiency. This role involves mentoring staff, enhancing customer service, and instilling a culture of continuous improvement. **

Job Summary

  • This leadership role is all about ensuring Fulfillment Center (FC) delivery is smooth and efficient, reporting to the General Manager/Site Leader.
  • You will lead a team of Operations and Area Managers, coaching and mentoring them to meet performance objectives and tackle complex problems affecting Amazon's Operations and Customer Service.
  • Key responsibilities include continuously improving operations efficiency, instilling a culture of customer obsession, maintaining high Health & Safety standards, and managing a large workforce of around 800-1000 employees.

Matching Summary

Match Score: 75

** Amazon is seeking a Senior Operations Manager for their Fulfillment Centre in Swindon, UK, to lead a large team and ensure operational efficiency. This role involves mentoring staff, enhancing customer service, and instilling a culture of continuous improvement. **

Skills & Requirements

Must-have

  • Operations and Area Manager leadership
  • complex problem solving
  • customer journey problem resolution
  • continuous operational improvement
  • Health & Safety standards
  • Delivery Service Provider engagement

Nice-to-have

  • customer obsession culture
  • best practice sharing atmosphere
  • teamwork and inclusivity

Key Requirements

  • Leadership experience
  • Experience managing large teams
  • Performance monitoring
  • Employee engagement
  • Talent management

Work Rights

Not specified

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