Soft Services Manager

JLL UK

Andover, MA, USA
Base: 126,500.00 – 138,000.00 usd; bonus/equity: n...
Client satisfaction through responsive service delivery
Oversee vendor partnerships for third-party services
Manage budgets and identify cost savings
The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments

Job Summary

  • The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.
  • The role will ensure compliance, financial, and business support systems, and scheduled compliance are met within the controlled environment of a dynamic Life Science account.
  • JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.

Salary

Base: 126,500.00 – 138,000.00 USD; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Client satisfaction through responsive service delivery
  • Oversee vendor partnerships for third-party services
  • Manage budgets and identify cost savings
  • Lead customer-focused team
  • Hospitality mindset for people management

Nice-to-have

  • Collaborate with cross-functional departments
  • Identify facility risks and eliminate business interruptions
  • Administer innovative and sustainable business processes

Key Requirements

  • Undergraduate degree or field experience
  • Minimum 5 years direct experience
  • Strong technical knowledge of financial software
  • Strong knowledge of CMMS system
  • Business acumen including financial planning
  • Strong interpersonal and organization skills

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter