Member Experience Manager

Eosfitness

Mesa, US
$18.50 - $20.50 usd ph
On-site
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager in Mesa, US, who will enhance member satisfaction through exceptional service, problem resolution, and team leadership. The ideal candidate should have experience in customer service and a passion for fostering a positive gym environment

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic team, management support for professional development, free membership, discounted services, and competitive pay with vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Mesa, US, who will enhance member satisfaction through exceptional service, problem resolution, and team leadership. The ideal candidate should have experience in customer service and a passion for fostering a positive gym environment.

Salary

$18.50 - $20.50 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance support
  • Online reputation management

Nice-to-have

  • Embodying company core values
  • Inspiring team culture
  • Proactive member experience enhancement

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to work in a gym setting and lift more than 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter