Customer Service Representative

Geisert Animal Hospital

Laredo, TX, United States
Base: depending on experience; bonus/equity: perfo...
Professional and friendly phone etiquette
Operate multi-line telephone system
Maintain accurate client and pet records
The CSR creates a good first and last impression on clients by managing appointments, client education, and lobby triage efficiently

Job Summary

  • The CSR creates a good first and last impression on clients by managing appointments, client education, and lobby triage efficiently.
  • AmeriVet offers tailored development programs, mentorship, competitive pay, performance bonuses, 401(k) matching, and student loan assistance to support employee growth and financial well-being.
  • Full-time employees receive health, dental, vision, life insurance, mental health resources, generous paid time off, and a supportive, collaborative environment.

Matching Summary

The CSR creates a good first and last impression on clients by managing appointments, client education, and lobby triage efficiently.

Salary

Base: Depending on experience; Bonus/Equity: Performance bonuses; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Professional and friendly phone etiquette
  • Operate multi-line telephone system
  • Maintain accurate client and pet records
  • Process payments and maintain cash drawer
  • Prioritize and complete multiple tasks simultaneously
  • Provide empathetic client support

Nice-to-have

  • Experience with veterinary electronic medical records
  • Knowledge of veterinary medical terminology
  • Ability to remain calm in emergencies
  • Adaptability to multiple situations
  • Detail-oriented work approach
  • Collaborative and supportive team environment

Key Requirements

  • High school diploma or equivalent
  • Available to work weekends and holiday rotations
  • One year customer service experience preferred
  • Veterinary EMR experience preferred
  • Knowledge of veterinary medical terminology preferred

Work Rights

Not specified

Tailored Resume

Cover Letter