Customer Banking Specialist - Epping

CBA New Digital Businesses Pty Ltd

Epping, VIC, Australia
On-site
In-depth customer conversations
Support customer enquiries
Process credit product applications
The Customer Banking Specialist position at CBA New Digital Businesses in Epping, VIC, offers an opportunity to engage with customers and support their banking needs in a retail environment. The role requires strong communication skills and a commitment to customer service, backed by a structured 9:30 am to 4:00 pm work schedule from Monday to Friday

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Epping Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Customer Banking Specialist position at CBA New Digital Businesses in Epping, VIC, offers an opportunity to engage with customers and support their banking needs in a retail environment. The role requires strong communication skills and a commitment to customer service, backed by a structured 9:30 am to 4:00 pm work schedule from Monday to Friday.

Skills & Requirements

Must-have

  • In-depth customer conversations
  • Support customer enquiries
  • Process credit product applications
  • Complete financial health checks
  • Educate on digital banking options
  • Problem-solve and provide solutions
  • Champion processes and procedures

Nice-to-have

  • Integrity and customer focus
  • Commercial and driven retail environment
  • Holistic customer solutions
  • Interest in financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms clearly
  • Ability to ask the right questions
  • Ability to find solutions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter