Middle Office Manager, Service Management - Employee Benefits
Marsh McLennan
Singapore, Singapore
Hybrid
3 years group insurance experience
Client servicing and relationship management
Advanced excel skills pivot table vlookup
This role provides expert advice on insurance plan design, claims processing, and underwriting requirements while managing service level expectations
Job Summary
This role provides expert advice on insurance plan design, claims processing, and underwriting requirements while managing service level expectations.
The position requires handling escalated claims and complaints by collaborating with employees, HR, and insurers to suggest process improvements.
Mercer offers professional development opportunities and fosters a vibrant inclusive culture where colleagues can create new solutions and have an impact.
Matching Summary
This role provides expert advice on insurance plan design, claims processing, and underwriting requirements while managing service level expectations.
Skills & Requirements
Must-have
3 years Group Insurance experience
Client servicing and relationship management
Advanced Excel skills Pivot Table Vlookup
Nice-to-have
Health Insurance certification
Process improvement mindset
Strong stakeholder communication
Key Requirements
Minimum 3 years in Group Insurance/Employee Benefits