Senior Global Service Desk Associate

Owens & Minor

Fully remote
First contact support via phone and chat
Troubleshoot pc hardware and software issues
Experience with servicenow itsm tool
The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to ensure timely resolution of end-user issues

Job Summary

  • The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to ensure timely resolution of end-user issues.
  • Candidates will act as a point of escalation for other associates and utilize remote tools to diagnose technical problems.
  • The role requires willingness to work in all shifts of a 24x7 support organization while documenting processes in ServiceNow.

Matching Summary

The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to ensure timely resolution of end-user issues.

Skills & Requirements

Must-have

  • First contact support via phone and chat
  • Troubleshoot PC hardware and software issues
  • Experience with ServiceNow ITSM tool
  • Ability to work 24x7 shifts
  • Prioritize incidents according to SLAs

Nice-to-have

  • Exceptional customer service orientation
  • Ability to absorb information quickly
  • Team-oriented collaborative environment
  • Self-motivated with attention to detail
  • Present ideas in user-friendly language

Key Requirements

  • Minimum 2+ years relevant work experience or specialized training
  • High school diploma required; Associate's or Bachelor's degree a plus
  • Comptia A+, Comptia Network+, and ITIL certifications a plus
  • Freshers/students pursuing masters with basic skills considered
  • Excellent communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter