Technical Support Engineer - Namer

Vanta

Remote
Remote
Saas technical support experience
Tier 3/4 technical support
Cloud provider troubleshooting (aws, azure, gcp)
Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs

Job Summary

  • Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs.
  • Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team.
  • Industry-competitive compensation 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks fully-paid parental Leave for all new parents Health & wellness and remote workplace stipends Family planning benefits 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US.

Matching Summary

Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs.

Skills & Requirements

Must-have

  • SaaS technical support experience
  • Tier 3/4 technical support
  • Cloud provider troubleshooting (AWS, Azure, GCP)
  • Cloud platform hands-on experience
  • API and networking fundamentals
  • IAM protocols and Identity Providers

Nice-to-have

  • Strong sense of empathy
  • Customer education focus
  • Collaborative team culture
  • Proactive knowledge sharing

Key Requirements

  • 4+ years technical support experience
  • 2+ years Tier 3/4 support role
  • Experience supporting Premium Support customers
  • Located in the United States
  • Troubleshooting cloud providers
  • Hands-on cloud platforms experience
  • Solid understanding of APIs
  • Familiar with relational databases
  • Familiar with IAM protocols
  • Experience with log management platforms

Work Rights

Located in the United States

Tailored Resume

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