Temporary Sr. Customer Service Associate

KHAITE

New York, NY, United States
Base: $28.00-35.00ph; bonus/equity: compyny bonus ...
On-site
5+ years customer experience
Luxury fashion apparel background
Proficiency in excel and powerpoint
This temporary role supports the Customer Service team during a maternity leave while delivering premium, personalized customer service

Job Summary

  • This temporary role supports the Customer Service team during a maternity leave while delivering premium, personalized customer service.
  • The ideal candidate must possess strong analytical skills to interpret data, identify trends, and drive actionable insights for the customer journey.
  • Benefits include medical, dental, vision programs, a company bonus plan, employee discounts, and a 401k plan with employer match.

Matching Summary

This temporary role supports the Customer Service team during a maternity leave while delivering premium, personalized customer service.

Salary

Base: $28.00-35.00/hr; Bonus/Equity: Company bonus plan available; Benefits: Medical, dental, vision, 401k with match, employee discounts

Skills & Requirements

Must-have

  • 5+ years customer experience
  • Luxury fashion apparel background
  • Proficiency in Excel and PowerPoint
  • Experience with Shopify and Gorgias
  • Strong analytical and data interpretation skills

Nice-to-have

  • Deep product and styling knowledge
  • Ability to work independently in fast-paced environments
  • Refined client communication tone
  • Cross-functional collaboration skills

Key Requirements

  • 5+ years of customer experience required
  • Luxury or premium fashion apparel brand experience preferred
  • Must be proficient in Microsoft Office, Outlook, and specific e-commerce platforms

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter