Help Desk Manager

Leidos UK

Base: $92,300.00 - $166,850.00; bonus/equity: not ...
Bachelor's degree with 6-8 years experience
Manage level ii help desk technicians
Scripting in linux using shell and bash
The role involves leading a team of technical support specialists while overseeing daily help desk operations to ensure timely issue resolution

Job Summary

  • The role involves leading a team of technical support specialists while overseeing daily help desk operations to ensure timely issue resolution.
  • Candidates must demonstrate intimate familiarity with specific commercial off-the-shelf products including Oracle Identity and Access Management and Apache webgates.
  • Leidos seeks individuals who outthink and outpace the status quo rather than followers, emphasizing a culture of disruption and high performance.

Matching Summary

The role involves leading a team of technical support specialists while overseeing daily help desk operations to ensure timely issue resolution.

Salary

Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bachelor's degree with 6-8 years experience
  • Manage Level II Help Desk Technicians
  • Scripting in Linux using Shell and Bash
  • Familiarity with Oracle IdAM suite products
  • Experience with Apache webgates and CA API Gateway

Nice-to-have

  • Strong verbal and written communication skills
  • Ability to work independently and in a team
  • Deep understanding of COTS integration
  • Experience with custom code development
  • Proven track record of disrupting status quo

Key Requirements

  • Bachelor's degree required
  • 6-8 years prior relevant experience
  • Linux/UNIX scripting proficiency
  • Oracle IdAM production experience preferred

Work Rights

Not specified

Tailored Resume

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