Customer Operations & Support Specialist

Thermo Fisher Scientific UK

Not specified
Order-to-cash process management
Erp system experience sap oracle
Salesforce crm proficiency
Thermo Fisher Scientific UK seeks a Customer Operations & Support Specialist to enhance customer experience within the Bioproduction Group. The role involves managing order processes, collaborating across functions, and driving continuous improvement

Job Summary

  • The specialist serves as the primary point of contact for customers across the APJ region while managing the complete Order-to-Cash lifecycle.
  • This role requires strong collaboration with Supply Chain, Finance, and Quality teams to resolve complex issues and ensure on-time delivery.
  • Candidates must possess a Bachelor's degree or diploma and have at least three years of experience in customer service within order management.

Matching Summary

Match Score: 85

Thermo Fisher Scientific UK seeks a Customer Operations & Support Specialist to enhance customer experience within the Bioproduction Group. The role involves managing order processes, collaborating across functions, and driving continuous improvement.

Skills & Requirements

Must-have

  • Order-to-Cash process management
  • ERP system experience SAP Oracle
  • Salesforce CRM proficiency
  • Customer service in biotech industry
  • Cross-functional stakeholder engagement

Nice-to-have

  • Supply chain knowledge advantage
  • Project management experience preferred
  • Power BI data analysis skills
  • Process improvement initiative leadership
  • Adaptability to fast-paced environment

Key Requirements

  • Bachelor degree or diploma in Business or related field
  • Minimum 3 years experience in Customer Service Order Management
  • Experience with ERP systems like SAP or Oracle E1/R12
  • Proficiency in Salesforce and Email-to-Case tools
  • Strong interpersonal and influencing skills required

Work Rights

Not specified

Tailored Resume

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