Product & It Project Management Manager Ii

Betechwithsantander

Spain
Hybrid
10+ years in technology roles
Experience in contact center transformation
Knowledge of contact center technologies
Santander is seeking a Product & IT Project Management Manager II to lead AI transformation in their contact center services. This role requires extensive experience in technology and customer engagement, particularly in AI integration, while offering the opportunity to influence customer interactions on a global scale

Job Summary

  • Santander is evolving into a technology-driven organization with a focus on customer-centric transformation.
  • The role involves leading AI-driven capabilities in global Contact Center ecosystems to enhance customer experience.
  • Employees benefit from a hybrid work model, continuous learning opportunities, and competitive rewards.

Matching Summary

Match Score: 85

Santander is seeking a Product & IT Project Management Manager II to lead AI transformation in their contact center services. This role requires extensive experience in technology and customer engagement, particularly in AI integration, while offering the opportunity to influence customer interactions on a global scale.

Skills & Requirements

Must-have

  • 10+ years in technology roles
  • experience in contact center transformation
  • knowledge of Contact Center technologies

Nice-to-have

  • collaborative across global teams
  • passion for technology and learning
  • excellent communication skills

Key Requirements

  • 5+ years leading transformation
  • fluent in English
  • Spanish highly valued

Work Rights

Not specified

Tailored Resume

Cover Letter