Director, Customer Success Operations

Tebra Inc

Remote, US
Base: $200,000 - $228,000 usd; bonus/equity: varia...
Remote
10+ years leadership experience
Gainsight salesforce cxone expertise
Predictive retention modeling
This role serves as a strategic partner to the Chief Customer Officer to drive operational excellence across Customer Success, Support, and Professional Services

Job Summary

  • This role serves as a strategic partner to the Chief Customer Officer to drive operational excellence across Customer Success, Support, and Professional Services.
  • The successful candidate will own the single source of truth for key metrics by building standardized dashboards across Gainsight, Salesforce, and CxOne.
  • Tebra offers competitive compensation ranging from $200,000 to $228,000 USD along with variable pay and a robust benefits package.

Matching Summary

This role serves as a strategic partner to the Chief Customer Officer to drive operational excellence across Customer Success, Support, and Professional Services.

Salary

Base: $200,000 - $228,000 USD; Bonus/Equity: Variable pay available; Benefits: Robust benefits package included

Skills & Requirements

Must-have

  • 10+ years leadership experience
  • Gainsight Salesforce CxOne expertise
  • Predictive retention modeling
  • Executive communication skills
  • AI adoption strategy

Nice-to-have

  • Low ego high impact mindset
  • Healthcare industry experience
  • Self-directed problem solver
  • Champion of winning culture
  • Fast-paced environment adaptability

Key Requirements

  • Bachelor's degree or equivalent experience
  • 10+ years in Business Operations or Consulting
  • Expertise in delivering feedback and bubbling up risks

Work Rights

Not specified

Tailored Resume

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