Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Fully remote
2 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support Team, focusing on delivering exceptional service and solutions to clients. The position is fully remote, ideal for candidates with a background in SaaS Enterprise software and a passion for customer service

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive solutions to customers.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong community through hybrid work options.
  • Candidates will participate in regional shift patterns to achieve 365-day / 24x7 coverage and collaborate with Product Managers and Development teams to implement solutions.

Matching Summary

Match Score: 85

Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Customer Support Team, focusing on delivering exceptional service and solutions to clients. The position is fully remote, ideal for candidates with a background in SaaS Enterprise software and a passion for customer service.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman or SoapUI

Nice-to-have

  • Previous experience with health monitoring tools
  • Ability to engage multiple teams for critical issues
  • Resilience when faced with tight resolution timeframes
  • Experience building internal documentation
  • Creative approach and eagerness to learn

Key Requirements

  • 2 years of experience with SaaS Enterprise software
  • Demonstrable ability to support HCM or Talent solutions
  • Previous experience with web service integrations using SOAP/WSDL/XML

Work Rights

Not specified

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