The SAP Service Delivery Manager is accountable for end-to-end delivery of SAP Managed Services/AMS across one or more enterprise accounts, owning service performance, customer satisfaction, financials, governance, and continuous improvement
Job Summary
The SAP Service Delivery Manager is accountable for end-to-end delivery of SAP Managed Services/AMS across one or more enterprise accounts, owning service performance, customer satisfaction, financials, governance, and continuous improvement.
Key responsibilities include establishing and running governance, ensuring operational excellence through ITIL processes, managing financials and contracts, building trusted client relationships, and leading multi-location teams.
The role also involves driving automation, shaping transformation roadmaps, and ensuring adherence to security, audit, and regulatory requirements.
Matching Summary
The SAP Service Delivery Manager is accountable for end-to-end delivery of SAP Managed Services/AMS across one or more enterprise accounts, owning service performance, customer satisfaction, financials, governance, and continuous improvement.
Skills & Requirements
Must-have
SAP Managed Services delivery
ITIL processes and service governance
S/4HANA and/or ECC landscapes
Financial management (P&L, budgets)
Global delivery team leadership
Nice-to-have
Client relationship building
Automation and shift-left initiatives
Transformation roadmaps
Sustainability commitments
Key Requirements
12+ years in enterprise application services
8+ years in SAP
5+ years in service delivery/engagement management
Proven track record managing SAP AMS/Managed Services