Customer Success Manager

Stripe

Dublin, Ireland
On-site
4+ years client-facing experience
Enterprise relationship management
Technical product knowledge
Stripe's Customer Success Managers oversee the post-sales lifecycle to ensure users realize maximum value from their investment

Job Summary

  • Stripe's Customer Success Managers oversee the post-sales lifecycle to ensure users realize maximum value from their investment.
  • The role involves delivering proactive workshops, business reviews, and payment insights to help enterprise customers grow their businesses.
  • CSMs serve as trusted advisors who advocate for customers internally while driving retention, expansion, and renewal outcomes.

Matching Summary

Stripe's Customer Success Managers oversee the post-sales lifecycle to ensure users realize maximum value from their investment.

Skills & Requirements

Must-have

  • 4+ years client-facing experience
  • Enterprise relationship management
  • Technical product knowledge
  • Strong analytical skills
  • Executive presentation skills

Nice-to-have

  • Consulting or pre-sales background
  • Sales target achievement history
  • High-growth environment adaptability
  • Complex project management
  • Difficult customer resolution

Key Requirements

  • 4+ years in client-facing roles
  • Experience with large global organizations
  • Track record of achieving sales targets
  • History of managing complex projects

Work Rights

Not specified

Tailored Resume

Cover Letter