The Service Manager ensures new cloud services and major enhancements are thoroughly prepared for operational readiness across global hosting centers
Job Summary
The Service Manager ensures new cloud services and major enhancements are thoroughly prepared for operational readiness across global hosting centers.
This role bridges Product, Engineering, Operations, and stakeholders to translate business requirements into actionable operational specifications.
Candidates must demonstrate excellent communication abilities and the capacity to influence teams outside their direct scope to ensure cohesive operations.
Matching Summary
The Service Manager ensures new cloud services and major enhancements are thoroughly prepared for operational readiness across global hosting centers.
Skills & Requirements
Must-have
7 years IT experience
3 years IT Service Management
Bachelor's degree in IT or MIS
Cloud infrastructure fundamentals
Azure, AWS, GCP knowledge
ITIL process experience
Nice-to-have
SAFe or Agile framework knowledge
PMP certification preferred
ServiceNow experience beneficial
Strong communication skills
Proactive problem-solving approach
Key Requirements
Bachelor's degree in Information Technology, Computer Systems, or Management Information Systems