This role serves as the go-to expert for technical sales support, field troubleshooting, and warranty resolution within a global industrial organization backed by Berkshire Hathaway
Job Summary
This role serves as the go-to expert for technical sales support, field troubleshooting, and warranty resolution within a global industrial organization backed by Berkshire Hathaway.
The Technical Service Manager will drive equipment performance and customer satisfaction by collaborating with commercial teams to reduce warranty costs and support sales growth.
Candidates are expected to create comprehensive technical documentation, including manuals and training curricula, while providing direct support to authorized and non-authorized service companies.
Matching Summary
This role serves as the go-to expert for technical sales support, field troubleshooting, and warranty resolution within a global industrial organization backed by Berkshire Hathaway.
Skills & Requirements
Must-have
5 years technical service experience
Mechanical and electrical aptitude
Technical documentation creation
Warranty claims analysis and approval
Field troubleshooting and installation support
Nice-to-have
Background in fountain beverage equipment
Proactive self-starter approach
Experience with third party service networks
Strong interpersonal communication skills
Passion for continuous improvement
Key Requirements
Minimum 5 years technical service-related experience
Experience developing technical documentation
Ability to read and interpret technical documentation