Customer Success Manager, US

Amazon

Bengaluru, India
Not specified; not specified; not specified
On-site
Manage incoming seller inquiries
Analyze seller data efficiency
Provide strategic recommendations
You will help shape and deliver a strategy for managing emerging Amazon Seller Partners to accelerate their growth

Job Summary

  • You will help shape and deliver a strategy for managing emerging Amazon Seller Partners to accelerate their growth.
  • The role involves providing data-driven advice through a pooled account management model to support a portfolio of 15-20 businesses.
  • Success is measured by seller satisfaction, adherence to response times, and the impact on creating a great customer experience.

Matching Summary

You will help shape and deliver a strategy for managing emerging Amazon Seller Partners to accelerate their growth.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage incoming seller inquiries
  • Analyze seller data efficiency
  • Provide strategic recommendations
  • Coordinate with Operations teams
  • Track metrics for success

Nice-to-have

  • Collaborative customer-focused approach
  • Proactive identification of potential
  • Ownership in various projects
  • Subject matter expertise development

Key Requirements

  • Understanding of Amazon Marketplace ecosystem
  • Analytical know-how for data analysis
  • Ability to work 4 PM to 1 AM IST shifts

Work Rights

Not specified

Tailored Resume

Cover Letter