Job Summary

• The Customer Service Coordinator serves as a central point of contact for customer service and warranty-related requests, ensuring issues are accurately assessed, scheduled, tracked, and resolved in a timely and professional manner.
• This role coordinates closely with builders, customers, and internal teams to manage service requests from intake through completion, including work order creation, scheduling, material coordination, claims processing, billing support, and follow-up.
• The Customer Coordinator plays a key role in maintaining customer satisfaction, ensuring accurate documentation and cost tracking, and proactively communicating recurring issues to drive continuous improvement across service, production, and field operations.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma or GED
• One year of related experience
• Bilingual (English/Spanish) communication skills
• Proficiency in SAP
• Proficiency in Microsoft Office Suite

Work Rights