Technology Support Engineer

Accenture Australia

Bengaluru, India
Strong proficiency in agentic ai
Experience with ai-driven autonomous systems
Incident and problem management processes
The role focuses on resolving incidents and ensuring operational stability for AI-driven agentic systems

Job Summary

  • The role focuses on resolving incidents and ensuring operational stability for AI-driven agentic systems.
  • Candidates must collaborate with vendors and service management teams to analyze and resolve complex technical issues.
  • The position requires creating and maintaining knowledge base articles to enable faster troubleshooting and incident resolution.

Matching Summary

The role focuses on resolving incidents and ensuring operational stability for AI-driven agentic systems.

Skills & Requirements

Must-have

  • Strong proficiency in Agentic AI
  • Experience with AI-driven autonomous systems
  • Incident and problem management processes
  • Requests for Change (RFC) implementation
  • Knowledge base article creation

Nice-to-have

  • ITIL or similar service management frameworks
  • Cross-functional collaboration skills
  • Continuous upskilling on emerging technologies

Key Requirements

  • Minimum 3 years of experience in AI Agents & Workflow Integration
  • 15 years of full-time education required
  • Role aligned to CL10 requiring independent execution

Work Rights

Not specified

Tailored Resume

Cover Letter