Onsite (full-time, monday to thursday 08:30-14:00 and 16:00-18:30; friday 09:00-15:00)
Manage client interactions in office
Execute banking procedures and operations
Achieve commercial sales targets
Itinfinance.nl is seeking a temporary full-time customer service manager for their Bilbao office, dedicated to enhancing customer interactions in alignment with the bank's strategic goals. The role focuses on providing excellent customer service, addressing client needs, and achieving sales targets through effective product knowledge and problem-solving
Job Summary
The role involves managing client interactions in the Bilbao office to meet the bank's strategy and provide an outstanding customer experience.
Responsibilities include informing clients about financial products, identifying cross-selling opportunities, and executing operations according to internal audit norms.
Candidates must possess knowledge of banking products, campaigns, and other channels to effectively solve client problems and achieve commercial objectives.
Matching Summary
Match Score: 85
Itinfinance.nl is seeking a temporary full-time customer service manager for their Bilbao office, dedicated to enhancing customer interactions in alignment with the bank's strategic goals. The role focuses on providing excellent customer service, addressing client needs, and achieving sales targets through effective product knowledge and problem-solving.
Skills & Requirements
Must-have
Manage client interactions in office
Execute banking procedures and operations
Achieve commercial sales targets
Provide cross-selling opportunities
Ensure compliance with audit standards
Nice-to-have
Proactive approach to customer needs
Knowledge of market and competition
High standards in customer experience
Key Requirements
Degree in Law, Economics, or Business Administration
MIFID certification (valuable)
LCI certificate
Minimum 6 months banking customer service experience
Experience in financial advisory and sales techniques