Program Delivery Lead – Patient Experience Survey Operations

HumanPanorama

Base: $115,200 - $158,400 py; bonus: eligible for ...
Hybrid
7 years program delivery or operations experience
Vendor performance and sla management
Data integrity and regulatory compliance oversight
The Program Delivery Lead at HumanPanorama is responsible for overseeing the operational health of the patient experience survey program, ensuring data integrity and compliance throughout the survey lifecycle. The role emphasizes strong vendor management, operational oversight, and stakeholder communication, requiring a continuous improvement mindset to enhance the program's scalability

Job Summary

  • The Program Delivery Lead owns the end-to-end operational health and stability of Humana's patient experience survey program ensuring consistent and compliant execution.
  • Success requires strong vendor management, disciplined operational oversight, and the ability to translate operational insights into clear executive-level communication.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, paid time off, and a bonus incentive plan based on performance.

Matching Summary

Match Score: 85

The Program Delivery Lead at HumanPanorama is responsible for overseeing the operational health of the patient experience survey program, ensuring data integrity and compliance throughout the survey lifecycle. The role emphasizes strong vendor management, operational oversight, and stakeholder communication, requiring a continuous improvement mindset to enhance the program's scalability.

Salary

Base: $115,200 - $158,400 per year; Bonus: Eligible for company/individual performance incentive plan; Benefits: Medical, dental, vision, 401(k), paid time off, disability, life insurance

Skills & Requirements

Must-have

  • 7 years program delivery or operations experience
  • Vendor performance and SLA management
  • Data integrity and regulatory compliance oversight
  • Cross-functional stakeholder management in matrixed environments
  • Operational metrics and service level management

Nice-to-have

  • Experience with Medicare CAHPS or HOS surveys
  • Continuous improvement mindset for scalability
  • Executive-level communication skills
  • Background in healthcare patient experience measurement
  • Systems-level thinking alongside attention to detail

Key Requirements

  • Bachelor's degree in business administration, computer science, design, mathematics, or IT
  • Minimum 7 years of program delivery, technical, or operations experience
  • Demonstrated success managing vendors and complex software products

Work Rights

Not specified

Tailored Resume

Cover Letter