Resolution Specialist

Maymont Homes

Charleston, US
Not specified; not specified; benefits include 5% ...
Strong written and verbal communication skills
Proven de-escalation and problem-solving abilities
Ability to remain calm under pressure
The Resolution Specialist serves as a key liaison between residents and internal teams to ensure timely and effective issue resolution

Job Summary

  • The Resolution Specialist serves as a key liaison between residents and internal teams to ensure timely and effective issue resolution.
  • Employees benefit from outstanding perks including a 5% 401(k) match, wellness credits, and up to 160 hours of PTO annually.
  • The role requires managing escalations and identifying trends to contribute to overall customer satisfaction and brand reputation.

Matching Summary

The Resolution Specialist serves as a key liaison between residents and internal teams to ensure timely and effective issue resolution.

Salary

Not specified; Not specified; Benefits include 5% 401(k) match, wellness credits, and up to 160 hours PTO

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Proven de-escalation and problem-solving abilities
  • Ability to remain calm under pressure
  • Intermediate proficiency in Microsoft Office
  • High-volume contact center experience

Nice-to-have

  • Familiarity with fair housing laws
  • Experience in property management environment
  • Data-driven performance-based work style
  • Emotional intelligence for customer interactions

Key Requirements

  • High school diploma or equivalent required
  • 2+ years of experience in high-volume contact center
  • Knowledge of federal, state, and local regulations

Work Rights

Not specified

Tailored Resume

Cover Letter