Desktop Support Engineer Ii, Executive Technical Support

Veeamsoftware

San Jose, CA, United States
Base: $94,100 - $156,800 usd; bonus: competitive p...
On-site
4+ years executive support experience
Mac, windows, ios, android expertise
Audio/visual setup and troubleshooting
This role provides exceptional white-glove technical support to executive leadership and VIP stakeholders ensuring seamless technology experiences

Job Summary

  • This role provides exceptional white-glove technical support to executive leadership and VIP stakeholders ensuring seamless technology experiences.
  • The position requires onsite presence five days a week to manage audio/visual setups, maintain hardware, and support executive meetings.
  • Veeam offers comprehensive benefits including unlimited paid time off, medical coverage starting day one, and a competitive compensation range of $94,100 to $156,800.

Matching Summary

This role provides exceptional white-glove technical support to executive leadership and VIP stakeholders ensuring seamless technology experiences.

Salary

Base: $94,100 - $156,800 USD; Bonus: Competitive performance-based bonus included; Benefits: Unlimited PTO, 12 holidays, health coverage, 401(k) match

Skills & Requirements

Must-have

  • 4+ years executive support experience
  • Mac, Windows, iOS, Android expertise
  • Audio/visual setup and troubleshooting
  • Active Directory and networking knowledge
  • ITSM ticketing system proficiency
  • Onsite presence five days a week

Nice-to-have

  • Strong customer service orientation
  • Calm demeanor in high-pressure situations
  • Methodical problem-solving approach
  • Polished communication skills
  • Experience with enterprise hardware repair

Key Requirements

  • Bachelor's degree or 7+ years equivalent experience
  • 4+ years dedicated executive support experience
  • Ability to lift equipment up to 50 lbs

Work Rights

Not specified

Tailored Resume

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